Shipping Policy

Shipping Policy

Cosma Victoria is committed to delivering your orders quickly and securely, partnering with trusted shipping providers to ensure a smooth and efficient experience. For detailed information about shipping methods, times, and conditions, please refer to the following:

Shipping Methods

We offer a variety of shipping methods to ensure your order arrives safely and promptly. Once your order is processed, you will receive tracking information to keep you updated on the progress of your shipment. Delivery times and fees vary depending on the chosen shipping method and destination.

International Shipping

We offer global shipping. Delivery times and costs depend on the destination country and local customs policies. Please note that international shipments may face delays due to customs clearance and could be subject to customs fees depending on the carrier used and the destination country. If you need more information, feel free to contact us at [info@cosmavictoria.com].

Missing or Damaged Items

If your package is missing items or arrives damaged, please contact us within 7 days of delivery to file a claim. To assist you, please provide:

• Your order number

• Photos of the packaging (if damaged)

• A photo of the packing slip (for missing items)

• A description of the issue

Claims submitted after 7 days may not be eligible for resolution.

Note for Packaging Damage:
We take great care to ensure your items are securely packaged. However, if the packaging is damaged during transit but the item itself is intact and functional, it will not be eligible for a replacement or refund.

Delivered but Not Received

If your tracking shows that your package has been marked as “Delivered,” but you have not received it, please file a claim directly with the carrier. You will need to provide proof of loss or a formal claim confirmation from the carrier. Claims for packages marked as delivered are not eligible after 7 days from the delivery date.

Order Modification

If you wish to modify your order (such as changing the quantity, address, or product), we can accommodate this request within 12 hours of placing the order. After this period, the order may already be in the shipping process, and modifications will no longer be possible.

Order Cancellation

If you wish to cancel your order, we can process the cancellation within 12 hours of the order being placed. After 12 hours, the order may already be in the shipping process, and cancellations will no longer be possible. Please contact us as soon as possible if you need to cancel your order.

General Information

Orders are processed and shipped within 1-3 business days (excluding weekends and holidays). You will receive tracking information once your order has shipped. For any questions or assistance, please reach out to our customer support team at [info@cosmavictoria.com]. We are happy to help!

Shipping Time by Country